Terms and Conditions for Exceloid Soft Systems Pvt Ltd

Last Updated: September 17, 2025

Welcome to Exceloid Soft Systems Pvt Ltd (“Exceloid,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website https://www.exceloid.com/, our services, including but not limited to ERP solutions, omnichannel retail solutions, human capital management systems, digital signage solutions, and predictive intelligence services, and any interactions with us, including through our contact form at https://www.exceloid.com/ask-for-a-demo/. By accessing or using our website or services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

1. Acceptance of Terms

By accessing our website, submitting inquiries, or engaging our services, you acknowledge that you have read, understood, and agree to these Terms, as well as our Privacy Policy and Return and Refund Policy. These Terms apply to all users, including individuals, businesses, or other entities.

2. Services Provided

Exceloid provides IT services and solutions, including but not limited to:

  • Open-source ERP implementation and support.

  • Omnichannel retail solutions for seamless customer experiences.

  • Human capital management (HCM) systems for workforce management.

  • Digital signage solutions for targeted communications.

  • Predictive intelligence services for personalized customer offerings.

All services are subject to the terms of specific service agreements or contracts entered into between Exceloid and the client. These agreements will outline deliverables, timelines, pricing, and other project-specific terms.

3. Use of Our Website and Services

a. Eligibility

You must be at least 18 years old and have the legal capacity to enter into contracts to use our services. By using our website or services, you represent that you meet these requirements.

b. Permitted Use

You agree to use our website and services only for lawful purposes and in accordance with these Terms. You may not:

  • Use our website or services in any way that violates applicable laws or regulations.

  • Attempt to gain unauthorized access to our systems, servers, or data.

  • Use our website to transmit harmful content, such as viruses or malware.

  • Copy, reproduce, or distribute any content from our website without prior written permission.

c. Account Responsibility

If you create an account or submit information through our website (e.g., via the “Ask for a Demo” form), you are responsible for maintaining the confidentiality of your account details and for all activities conducted through your account.

4. Service Agreements

When you engage Exceloid for services, a separate service agreement or contract will govern the specific terms of the engagement, including:

  • Scope of work and deliverables.

  • Payment terms and schedules.

  • Project timelines and milestones.

  • Responsibilities of both parties.

These agreements take precedence over these Terms in case of any conflict. All services are subject to availability and may require customization based on your business needs.

5. Payment Terms

  • Pricing: Pricing for services will be outlined in the service agreement. All prices are exclusive of applicable taxes unless otherwise stated.

  • Payment Schedule: Payments must be made as per the agreed schedule in the service agreement. Late payments may incur interest or fees as specified in the agreement.

  • Payment Methods: We accept payments via bank transfer, credit card, or other methods agreed upon in the service agreement.

6. Intellectual Property

  • Exceloid’s Intellectual Property: All content on our website, including text, graphics, logos, and software, as well as any proprietary tools, methodologies, or technologies used in our services, are the property of Exceloid or our licensors and are protected by intellectual property laws.

  • Client’s Intellectual Property: Any data, content, or materials provided by you for use in our services remain your property. By providing such materials, you grant Exceloid a non-exclusive, worldwide, royalty-free license to use, modify, and reproduce them solely for the purpose of delivering the agreed services.

  • Deliverables: Ownership of deliverables (e.g., customized ERP systems or digital signage content) will be specified in the service agreement. Typically, upon full payment, you will receive ownership or a license to use the deliverables as agreed.

7. Confidentiality

We will treat all confidential information you provide in accordance with the service agreement and applicable laws. Similarly, you agree not to disclose any confidential information provided by Exceloid, such as proprietary methodologies or pricing details, without our prior written consent.

8. Limitation of Liability

To the maximum extent permitted by law, Exceloid shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our website or services, including but not limited to loss of profits, data, or business opportunities. Our total liability for any claim related to our services shall not exceed the amount paid by you for the specific service giving rise to the claim.

9. Warranties and Disclaimers

  • Service Warranties: We warrant that our services will be performed in a professional manner and in accordance with the service agreement. Specific warranties, if any, will be outlined in the service agreement.

  • Disclaimers: Except as expressly stated in these Terms or a service agreement, our website and services are provided “as is” without warranties of any kind, whether express or implied, including warranties of merchantability or fitness for a particular purpose.

10. Termination

  • By You: You may terminate your use of our website or services as per the terms of your service agreement or applicable law.

  • By Exceloid: We may terminate or suspend your access to our website or services if you violate these Terms, fail to make payments, or engage in unlawful activities.

  • Effect of Termination: Upon termination, you must cease using our services, and any outstanding payments remain due. Provisions related to intellectual property, confidentiality, and limitation of liability will survive termination.

11. Indemnification

You agree to indemnify and hold Exceloid, its affiliates, officers, and employees harmless from any claims, losses, or damages arising from your use of our website or services, your violation of these Terms, or your infringement of any third-party rights.

12. Force Majeure

Exceloid shall not be liable for delays or failure to perform due to events beyond our reasonable control, such as natural disasters, government actions, or third-party service disruptions.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of India. Any disputes arising from these Terms or our services shall be resolved through good-faith negotiations. If unresolved, disputes will be subject to the exclusive jurisdiction of the courts in Hyderabad, India.

14. Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices or legal requirements. The updated Terms will be posted on our website at https://www.exceloid.com/ with the “Last Updated” date. Continued use of our website or services after such changes constitutes your acceptance of the revised Terms.

15. Contact Us

If you have any questions, concerns, or requests regarding these Terms, please contact us:

  • Website: https://www.exceloid.com/ask-for-a-demo/

  • Address: Exceloid Soft Systems Pvt Ltd, 306, Topaz Building, Amruta Hills, Panjagutta, Hyderabad – 500082, India

  • Email: Available through our contact form at https://www.exceloid.com/ask-for-a-demo/

Thank you for choosing Exceloid Soft Systems Pvt Ltd. We look forward to serving you.