Privacy Policy for Exceloid Soft Systems Pvt Ltd

Last Updated: September 17, 2025

At Exceloid Soft Systems Pvt Ltd (“Exceloid,” “we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.exceloid.com/, engage with our services, or interact with us through other channels, such as our contact form at https://www.exceloid.com/ask-for-a-demo/. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Contact Information: Name, email address, phone number, and mailing address provided when you fill out forms, such as the “Ask for a Demo” form, or contact us via email or phone.

  • Business Information: Company name, job title, and other professional details shared during sales inquiries or service engagements.

  • Communication Data: Information you provide when contacting us, including inquiries, feedback, or support requests.

b. Non-Personal Information

  • Website Usage Data: Information about how you interact with our website, including IP address, browser type, device information, pages visited, and time spent on the site, collected via cookies and similar technologies.

  • Analytics Data: Aggregated data used to analyze trends, track user behavior, and improve our services, such as data collected through Google Analytics.

c. Information from Third Parties

  • We may receive information from third-party partners, such as marketing platforms or social media, when you engage with our advertisements or services through those channels.

2. How We Use Your Information

We use your information to provide and improve our services, including:

  • Service Delivery: To respond to inquiries, process demo requests, and deliver IT services such as ERP solutions, omnichannel retail solutions, human capital management, digital signage, and predictive intelligence.

  • Communication: To contact you regarding your inquiries, provide updates about our services, or send promotional materials (with your consent where required).

  • Website Improvement: To analyze website usage and enhance user experience through analytics tools.

  • Personalization: To tailor our services and communications based on your preferences and interactions, such as predictive intelligence for customized offerings.

  • Legal Compliance: To comply with applicable laws, regulations, or legal processes.

3. How We Share Your Information

We do not sell your personal information. However, we may share your information in the following circumstances:

  • Service Providers: With trusted third-party vendors who assist us in operating our website, delivering services, or conducting business operations (e.g., cloud hosting providers, analytics providers, or CRM platforms). These providers are contractually obligated to protect your information.

  • Business Partners: With partners involved in joint ventures or co-branded services, such as open-source ERP solutions, where necessary to fulfill your requests.

  • Legal Obligations: When required by law, such as in response to a court order, subpoena, or regulatory request.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies help us understand how you use our site, personalize content, and deliver relevant advertisements. You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. These measures include encryption, secure servers, and access controls. However, no system is completely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access: Request access to the personal information we hold about you.

  • Correction: Request corrections to inaccurate or incomplete data.

  • Deletion: Request deletion of your personal information, subject to legal obligations.

  • Opt-Out: Opt out of marketing communications by following the unsubscribe instructions in our emails or contacting us.

  • Restrict Processing: Request restrictions on how we process your data, where applicable.

To exercise these rights, please contact us at https://www.exceloid.com/ask-for-a-demo/ or write to us at:

Exceloid Soft Systems Pvt Ltd
306, Topaz Building, Amruta Hills, Panjagutta,
Hyderabad – 500082, India

7. International Data Transfers

Exceloid operates in multiple countries, including India, the UK, Singapore, and the UAE. Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place.

8. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child under 16, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the “Last Updated” date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:

  • Website: https://www.exceloid.com/ask-for-a-demo/

  • Address: Exceloid Soft Systems Pvt Ltd, 306, Topaz Building, Amruta Hills, Panjagutta, Hyderabad – 500082, India

  • Email: Available through our contact form at https://www.exceloid.com/ask-for-a-demo/

Thank you for trusting Exceloid Soft Systems Pvt Ltd with your information.